With our support contracts you will be given access and support to our feature add-ons, which will increase the performance of your service management. Depending on your contract some add-ons are included, others are available for an additional fee.
After a certain time period, we will be providing everyone with access to the add-ons by making them public and available via our public repository. And not only the add-on itself is for free, also the source code is published at GitHub.
为 OTRS 加入强密码策略以加强系统的安全.
允许服务人员或客户通过 OTRS 修改他们在 AD 域的密码, 并且符合系统的密码策略.
我们让您拥有更多的扩展, 并且是更易用的 OTRS 扩展包管理器.
基于自定义的规则自动分配工单给服务人员.
某些公共事务一环扣一环, 一个或多个任务的处执行与否依赖上一级任务的结果, 因此需要工单工作流来快速创建一系列工单
一键下载工单所有的附件.
Add notes to linked tickets.
Separately configurable creation masks for telephone and e-mail tickets.
We give you the power to create more powerful and effective processes.